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Zhongxia Chen

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3 papers

1 author row

IJCAI Conference 2020 Conference Paper

Towards Explainable Conversational Recommendation

Zhongxia Chen
Xiting Wang
Xing Xie
Mehul Parsana
Akshay Soni
Xiang Ao
Enhong Chen

Recent studies have shown that both accuracy and explainability are important for recommendation. In this paper, we introduce explainable conversational recommendation, which enables incremental improvement of both recommendation accuracy and explanation quality through multi-turn user-model conversation. We show how the problem can be formulated, and design an incremental multi-task learning framework that enables tight collaboration between recommendation prediction, explanation generation, and user feedback integration. We also propose a multi-view feedback integration method to enable effective incremental model update. Empirical results demonstrate that our model not only consistently improves the recommendation accuracy but also generates explanations that fit user interests reflected in the feedbacks.

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IJCAI Conference 2019 Conference Paper

Co-Attentive Multi-Task Learning for Explainable Recommendation

Zhongxia Chen
Xiting Wang
Xing Xie
Tong Wu
Guoqing Bu
Yining Wang
Enhong Chen

Despite widespread adoption, recommender systems remain mostly black boxes. Recently, providing explanations about why items are recommended has attracted increasing attention due to its capability to enhance user trust and satisfaction. In this paper, we propose a co-attentive multi-task learning model for explainable recommendation. Our model improves both prediction accuracy and explainability of recommendation by fully exploiting the correlations between the recommendation task and the explanation task. In particular, we design an encoder-selector-decoder architecture inspired by human's information-processing model in cognitive psychology. We also propose a hierarchical co-attentive selector to effectively model the cross knowledge transferred for both tasks. Our model not only enhances prediction accuracy of the recommendation task, but also generates linguistic explanations that are fluent, useful, and highly personalized. Experiments on three public datasets demonstrate the effectiveness of our model.

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TIST Journal 2019 Journal Article

Personalized Reason Generation for Explainable Song Recommendation

Guoshuai Zhao
Hao Fu
Ruihua Song
Tetsuya Sakai
Zhongxia Chen
Xing Xie
Xueming Qian

Personalized recommendation has received a lot of attention as a highly practical research topic. However, existing recommender systems provide the recommendations with a generic statement such as “Customers who bought this item also bought…”. Explainable recommendation, which makes a user aware of why such items are recommended, is in demand. The goal of our research is to make the users feel as if they are receiving recommendations from their friends. To this end, we formulate a new challenging problem called personalized reason generation for explainable recommendation for songs in conversation applications and propose a solution that generates a natural language explanation of the reason for recommending a song to that particular user. For example, if the user is a student, our method can generate an output such as “Campus radio plays this song at noon every day, and I think it sounds wonderful,” which the student may find easy to relate to. In the offline experiments, through manual assessments, the gain of our method is statistically significant on the relevance to songs and personalization to users comparing with baselines. Large-scale online experiments show that our method outperforms manually selected reasons by 8.2% in terms of click-through rate. Evaluation results indicate that our generated reasons are relevant to songs and personalized to users, and they attract users to click the recommendations.

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