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Gaël Guibon

Possible papers associated with this exact author name in Arrow. This page groups case-insensitive exact name matches and is not a full identity disambiguation profile.

2 papers

1 author row

AAAI Conference 2025 Conference Paper

Linking Industry Sectors and Financial Statements: A Hybrid Approach for Company Classification

Guy Stephane Waffo Dzuyo
Gaël Guibon
Christophe Cerisara
Luis Belmar-Letelier

The identification of the financial characteristics of industry sectors has a large importance in accounting audit, allowing auditors to prioritize the most important area during audit. Existing company classification standards such as the Standard Industry Classification (SIC) code allow to map a company to a category based on its activity and products. In this paper, we explore the potential of machine learning algorithms and language models to analyze the relationship between those categories and companies' financial statements. We propose a supervised company classification methodology and analyze several types of representations for financial statements. Existing works address this task using solely numerical information in financial records. Our findings show that beyond numbers, textual information occurring in financial records can be leveraged by language models to match the performance of dedicated decision tree-based classifiers, while providing better explainability and more generic accounting representations. We think this work can serve as a preliminary work towards semi-automatic auditing.

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AAAI Conference 2023 Conference Paper

An Adaptive Layer to Leverage Both Domain and Task Specific Information from Scarce Data

Gaël Guibon
Matthieu Labeau
Luce Lefeuvre
Chloé Clavel

Many companies make use of customer service chats to help the customer and try to solve their problem. However, customer service data is confidential and as such, cannot easily be shared in the research community. This also implies that these data are rarely labeled, making it difficult to take advantage of it with machine learning methods. In this paper we present the first work on a customer’s problem status prediction and identification of problematic conversations. Given very small subsets of labeled textual conversations and unlabeled ones, we propose a semi-supervised framework dedicated to customer service data leveraging speaker role information to adapt the model to the domain and the task using a two-step process. Our framework, Task-Adaptive Fine-tuning, goes from predicting customer satisfaction to identifying the status of the customer’s problem, with the latter being the main objective of the multi-task setting. It outperforms recent inductive semi-supervised approaches on this novel task while only considering a relatively low number of parameters to train on during the final target task. We believe it can not only serve models dedicated to customer service but also to any other application making use of confidential conversational data where labeled sets are rare. Source code is available at https://github.com/gguibon/taft

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