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Chloé Clavel

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5 papers

2 author rows

AAAI Conference 2023 Conference Paper

An Adaptive Layer to Leverage Both Domain and Task Specific Information from Scarce Data

Gaël Guibon
Matthieu Labeau
Luce Lefeuvre
Chloé Clavel

Many companies make use of customer service chats to help the customer and try to solve their problem. However, customer service data is confidential and as such, cannot easily be shared in the research community. This also implies that these data are rarely labeled, making it difficult to take advantage of it with machine learning methods. In this paper we present the first work on a customer’s problem status prediction and identification of problematic conversations. Given very small subsets of labeled textual conversations and unlabeled ones, we propose a semi-supervised framework dedicated to customer service data leveraging speaker role information to adapt the model to the domain and the task using a two-step process. Our framework, Task-Adaptive Fine-tuning, goes from predicting customer satisfaction to identifying the status of the customer’s problem, with the latter being the main objective of the multi-task setting. It outperforms recent inductive semi-supervised approaches on this novel task while only considering a relatively low number of parameters to train on during the final target task. We believe it can not only serve models dedicated to customer service but also to any other application making use of confidential conversational data where labeled sets are rare. Source code is available at https://github.com/gguibon/taft

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AAAI Conference 2022 Conference Paper

InfoLM: A New Metric to Evaluate Summarization & Data2Text Generation

Pierre Jean A. Colombo
Chloé Clavel
Pablo Piantanida

Assessing the quality of natural language generation systems through human annotation is very expensive. Additionally, human annotation campaigns are time-consuming and include non-reusable human labour. In practice, researchers rely on automatic metrics as a proxy of quality. In the last decade, many string-based metrics (e. g. , BLEU) have been introduced. However, such metrics usually rely on exact matches and thus, do not robustly handle synonyms. In this paper, we introduce InfoLM a family of untrained metrics that can be viewed as a string-based metric that addresses the aforementioned flaws thanks to a pre-trained masked language model. This family of metrics also makes use of information measures allowing the adaptation of InfoLM to various evaluation criteria. Using direct assessment, we demonstrate that InfoLM achieves statistically significant improvement and over 10 points of correlation gains in many configurations on both summarization and data2text generation.

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NeurIPS Conference 2020 Conference Paper

Heavy-tailed Representations, Text Polarity Classification & Data Augmentation

Hamid Jalalzai
Pierre Colombo
Chloé Clavel
Eric Gaussier
Giovanna Varni
Emmanuel Vignon
Anne Sabourin

The dominant approaches to text representation in natural language rely on learning embeddings on massive corpora which have convenient properties such as compositionality and distance preservation. In this paper, we develop a novel method to learn a heavy-tailed embedding with desirable regularity properties regarding the distributional tails, which allows to analyze the points far away from the distribution bulk using the framework of multivariate extreme value theory. In particular, a classifier dedicated to the tails of the proposed embedding is obtained which exhibits a scale invariance property exploited in a novel text generation method for label preserving dataset augmentation. Experiments on synthetic and real text data show the relevance of the proposed framework and confirm that this method generates meaningful sentences with controllable attribute, e. g. positive or negative sentiments.

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AAAI Conference 2019 Conference Paper

HireNet: A Hierarchical Attention Model for the Automatic Analysis of Asynchronous Video Job Interviews

Léo Hemamou
Ghazi Felhi
Vincent Vandenbussche
Jean-Claude Martin
Chloé Clavel

New technologies drastically change recruitment techniques. Some research projects aim at designing interactive systems that help candidates practice job interviews. Other studies aim at the automatic detection of social signals (e. g. smile, turn of speech, etc. ..) in videos of job interviews. These studies are limited with respect to the number of interviews they process, but also by the fact that they only analyze simulated job interviews (e. g. students pretending to apply for a fake position). Asynchronous video interviewing tools have become mature products on the human resources market, and thus, a popular step in the recruitment process. As part of a project to help recruiters, we collected a corpus of more than 7000 candidates having asynchronous video job interviews for real positions and recording videos of themselves answering a set of questions. We propose a new hierarchical attention model called HireNet that aims at predicting the hirability of the candidates as evaluated by recruiters. In HireNet, an interview is considered as a sequence of questions and answers containing salient socials signals. Two contextual sources of information are modeled in HireNet: the words contained in the question and in the job position. Our model achieves better F1-scores than previous approaches for each modality (verbal content, audio and video). Results from early and late multimodal fusion suggest that more sophisticated fusion schemes are needed to improve on the monomodal results. Finally, some examples of moments captured by the attention mechanisms suggest our model could potentially be used to help finding key moments in an asynchronous job interview.

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ICML Conference 2018 Conference Paper

Structured Output Learning with Abstention: Application to Accurate Opinion Prediction

Alexandre Garcia 0001
Chloé Clavel
Slim Essid
Florence d'Alché-Buc

Motivated by Supervised Opinion Analysis, we propose a novel framework devoted to Structured Output Learning with Abstention (SOLA). The structure prediction model is able to abstain from predicting some labels in the structured output at a cost chosen by the user in a flexible way. For that purpose, we decompose the problem into the learning of a pair of predictors, one devoted to structured abstention and the other, to structured output prediction. To compare fully labeled training data with predictions potentially containing abstentions, we define a wide class of asymmetric abstention-aware losses. Learning is achieved by surrogate regression in an appropriate feature space while prediction with abstention is performed by solving a new pre-image problem. Thus, SOLA extends recent ideas about Structured Output Prediction via surrogate problems and calibration theory and enjoys statistical guarantees on the resulting excess risk. Instantiated on a hierarchical abstention-aware loss, SOLA is shown to be relevant for fine-grained opinion mining and gives state-of-the-art results on this task. Moreover, the abstention-aware representations can be used to competitively predict user-review ratings based on a sentence-level opinion predictor.

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