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Alberto Palomares

Possible papers associated with this exact author name in Arrow. This page groups case-insensitive exact name matches and is not a full identity disambiguation profile.

2 papers
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2

EUMAS Conference 2016 Conference Paper

A Decentralized Approach to Solve Group AHP with Agreements by Consensus

  • Miguel Rebollo
  • Alberto Palomares
  • Carlos Carrascosa

Abstract The analytical hierarchical process (AHP) is a multi-criteria, decision-making process that has demonstrated to be of a high utility to achieve complex decisions. This work presents a method to apply it in grupal decisions, where the weights that each user assigns to the criteria are different and private. A combination of consensus process and gradient ascent is used to reach a common agreement that optimizes the utility of the decision using the information exchanged in the local neighborhood exclusively. The AHP problem is modeled through a multilayer network. Each one of the criteria are negotiated by consensus with the direct neighbors on each layer of the network. Furthermore, each node performs a transversal gradient ascent and corrects locally the deviations from the personal decision to keep the best option. The process locates the global optimal decision, taking into account that this global function is never calculated nor known by any of the participants. If there is not a global optimal decision where all the participants have a not null utility, but a set of suboptimal decisions, they are automatically divided into different groups that converges into these suboptimal decisions.

ECAI Conference 2006 Conference Paper

CBR-TM: A New Case-Based Reasoning System for Help-Desk Environments

  • Juan Ángel García-Pardo
  • Stella Heras
  • Rafael Ramos-Garijo
  • Alberto Palomares
  • Vicente Julián
  • Miguel Rebollo
  • Vicente J. Botti

In this paper, a new CBR system for help-desk environments is presented. This CBR system provides intelligent customer support for multiple domains. It is also portable and flexible. The system is implemented as a module of a complete help-desk application to make it as independent as possible of any change in the help-desk system. Each phase of the reasoning cycle is also separated as an independent module, making the CBR system easy to update. The system has been tested in a real call center managed by the Spanish company TISSAT S. A.

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